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Chaperone Policy

In order to provide a safe and comfortable environment, the Practice actively encourages the use of chaperones during certain consultations and examinations.

Please speak to a member of the Reception team for more information.

Accessing your Medical Records

If you require access to your records, please speak to a member of the Practice Team for more information.

Confidentiality & Data Protection

The Practice complies with all legislation in relation to the Data Protection Act 1998.

 

This means the Practice can share information about you in order to provide any further medical treatment you may require, for example from district nurses and other hospital services.

 

Reception and administration staff require access to your medical records in order to do their jobs effectively.

All members of staff are bound by the same rules of confidentiality as the medical staff.

Zero tolerance

Unfortunately due to multiple distressing incidents, the Practice has reluctantly been forced to adopt a policy of Zero Tolerance.  We will no longer tolerate abusive or threatening behaviour directed towards any member of the Practice team.  Any person found behaving in such a manner may be asked to find a new GP.

Complaints

We want you to be happy with the service we provide, however sometimes you may feel this has not been the case.  If you have a complaint or concern regarding the service provided by the Practice please let us know.  We want to help you.

 

Any concerns you may have can be raised with our Practice Manager, either by telephone or in writing:

 

Mrs Elizabeth Clarke, Practice Manager

Cliftonville Medical Practice

59-61 Cliftonville Road

Belfast, BT14 6JN       (02890) 747361

 

Should you feel uncomfortable about approaching the Practice with your complaint, you can also make contact directly with the HSC, who will liaise with the Practice on your behalf.

They can be contacted using the details below:

 

Complaints Officer, HSC Corporate Services

HSCB Eastern Office, 12-22 Linenhall Street

Belfast, BT2 8BS

028 90 32 1313

 

We hope that all complaint can be resolved to your satisfaction, at Pratice level, however should you remain dissatisfied, you have the right to forward your concerns to:

Northern Ireland Public Service Ombudsman (NIPSO)

33 Wellington Place

Belfast, BT1 6HN

90 233821

www.ni-ombudsman.org.uk

Lateness

Due to demand & the resulting time constraints, please be aware that should you arrive more than 15 minutes late for your appointment you will be asked to make a new booking.

 

This policy does not apply to the last appointment of any clinic when no extra time allowances will be made.

Comments & suggestions

The Practice actively welcomes any feedback on the services we provide & in particulular any thoughts on how these could be improved.

 

If you feel you have any ideas which could help us please speak to a member of the Practice team who will be happy to help.

Non-attendance (DNA)

 

The Practice operates a strict policy in relation to non-attendance.  All appointments that are not attended / cancelled with advance notice, will be closely monitored.  Unfortunately patients who miss 3 or more appointments will be removed from the Practice List.