Confidentiality, Data Protection & GDPR ....

The Practice complies with all legislation in relation to the Data Protection Act 1998 & all new GDPR regulations.

 

This means the Practice can share information about you in order to provide any further medical treatment you may require, for example from district nurses and other hospital services.  A copy of our full GDPR policy can be found here

 

Reception and administration staff require access to your medical records in order to do their jobs effectively.

 

All members of staff are bound by the same rules of confidentiality as the medical staff.

Chaperone Policy ....

In order to provide a safe and comfortable environment, the Practice actively encourages the use of chaperones during certain consultations and examinations.

Please speak to a member of the Reception team for more information.

Accessing your

Medical Records ....

If you require access to your records, please speak to a member of the Practice Team for more information or complete and return the application available here

Zero tolerance ....

Unfortunately due to multiple distressing incidents, the Practice has reluctantly been forced to adopt a policy of Zero Tolerance.  We will no longer tolerate abusive or threatening behaviour directed towards any member of the Practice team.  Any person found behaving in such a manner may be asked to find a new GP.

Non-attendance (DNA) ....

 

 

 

The Practice operates a strict policy in relation to non-attendance.  All appointments that are not attended / cancelled with advance notice, will be closely monitored.  Unfortunately patients who miss 3 or more appointments will be removed from the Practice List.

Should you feel uncomfortable  approaching the Practice directly with your complaint, you can also make contact  with the HSC or Patient Client Council, who will liaise with the Practice on your behalf.

 

Complaints Officer, HSC Corporate Services, HSCB Eastern Office, 12-22 Linenhall Street

Belfast, BT2 8BS

028 95 363893 OR via email

http://www.hscboard.hscni.net/

 

Patient Client Council, 9th floor, BT Riverside Tower, 5 Lanyon Place, Belfast, BT1 3BT

0800 917 0222 

https://patientclientcouncil.hscni.net/

Lateness ....

Complaints ....

We want you to be happy with the service we provide, however sometimes you may feel this has not been the case.  If you have a complaint or concern regarding the service provided by the Practice please let us know.  We want to help you.

 

Any concerns you may have can be raised with any member of the team or by contacting our Practice Manager

 

Mrs Elizabeth Clarke

Cliftonville Medical Practice

59-61 Cliftonville Road

Belfast, BT14 6JN      

(02890) 747361  OR via email

We hope that all complaint can be resolved to your satisfaction, at Practice level, however should you remain dissatisfied, you have the right to forward your concerns to:

 

Northern Ireland Public Service Ombudsman (NIPSO)

33 Wellington Place

Belfast, BT1 6HN

0800 34 34 24 OR via email

www.ni-ombudsman.org.uk

Due to demand & the resulting time constraints, please be aware that should you arrive more than 15 minutes late for your appointment you will be asked to make a new booking.